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Home > Frequently Asked Questions
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Orders
Orders may be placed through our website 24/7.
Orders placed after 1 PM and on weekends will be processed the following business day. Orders placed by 1:00PM in your time zone will be shipped* that day from our location nearest you. 99% of our orders are shipped the day they are placed and deliver within 1 to 2 business days. We will let you know about extended delivery schedules for large quantity and Non stock orders that ship directly from the manufacturer.
Member Services
You may send your inquiries to service@officediscountclub.com. For product inquiries and issues that cannot be handled via email please call (800) 593-2945.
All Deliveries must be made within the contiguous United States, and are shipped UPS Ground.
All orders over $75 are shipped freight free
Orders over $35 and under $75 will incur a $7.50 shipping and handling charge
All orders under $35 will incur a $14.50 shipping and handling charge
*Continental U.S. Only
officediscountclub.com does not offer shipment to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and International addresses.
All order shipped within New York State will have NYS Sales Tax Added to the invoice amount. All orders shipped out of New York State will not have sales tax applied, however, you may be responsible for your states sales tax as per the Use Provisions of your state. Please consult your tax advisor.
Effective July 29, 2009 tax will be added at checkout for orders shipping to California.
There are special exemptions in the Sales and Use Tax Law for certain types of charitable organizations. For information on which charitable organizations qualify for exemptions read Publication 18, Tax Tips for Nonprofit Organizations.
Organizations exempt from sales tax please fax a completed exemption form to (516) 872-8891 prior to completing your order. Refunds may not be available for exempt orders that checkout as taxable.
We accept Visa, American Express, MasterCard and Discover Cards.
Products must be returned within 30 days of the ship date. The items must be in their original packaging, unused and in salable condition to receive credit. Customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery. Items returned will incur a restocking charge of 25%.
You must receive a return authorization from us before merchandise is returned. Please call customer service at 800-593-2945 for a return authorization # and return instructions. Any merchandise received without a valid R/A # or in poor condition will be refused and returned to sender.
Please allow up to 15 business days for return processing and credit to appear on your statement.
Defective product will be picked up at our expense. A credit for defective product will be issued after verification of receipt and quantity at the warehouse. Replacement product will ship and bill as if it is a new order. Claims for defective merchandise must be made within 30 days of receipt, any claims made after 30 days will not be honored by officediscountclub.com.
officediscountclub.com is not responsible for any typographical or accidental errors in product descriptions or pricing.
Privacy:
officediscountclub.com does not sell mailing lists, in order to protect your information.
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